Complete Wireless Services
We offer complete solutions, from small cost effective networks, through to multi-site mission critical systems and everything in-between.
System Design
We have extensive experience in all aspects of design, from antenna selection and placement, through to helping our clients choose the technology that best fits their needs.
Followed with desktop simulation and site planning, we will offer a solution that best fits your requirements.
Ranging from a simple single channel design up to a multi-state, multi-tennant trunked design, we can scale a system as needed to match your requirements.
Service and Repair
We calibrate, service and repair radio electronics and passive RF systems from all major manufactureres on-premises.
This means our customers benefit from fast turn-around that only local serivce can provide.
Qualified Technical Staff
Technicians and engineers with decades of component-level fault finding and repair experience.
Fully Equipped Workshop
Our Perth-based service centre is equipped with the latest test and calibration equipment, covering all industry-leading wireless standards.
Maintenance
We service the entirety of Western Australia and beyond, whether by plane, or our fleet of fully equipped service vehicles, our team can provide our full suite of maintenance services to even the most remote locations.
System Management
We offer a customisable network management package, focusing on remote monitoring, fault response and upgrades to ensure your network is secure and reliable.
| Service | Level 1 | Level 2 | Level 3 |
|---|---|---|---|
| Monday - Friday, 8:00am to 4:30pm | ✓ | ✓ | ✓ |
| 7am - 7pm, 7 days a week | ✗ | ✓ | ✓ |
| 24 hours a day, 7 days a week | ✗ | ✗ | ✓ |
| Minor configuration changes/Over The Air Programming | ✓ | ✓ | ✓ |
| Dedicated support email with same day response | ✓ | ✓ | ✓ |
| Dedicated on-call phone number for high priority issues | ✗ | ✓ | ✓ |
| Full configuration changes/Over The Air Programming | ✗ | ✓ | ✓ |
| Network infrastructure firmware & software updates | ✗ | ✓ | ✓ |
| Radio terminal firmware updates | ✗ | ✓ | ✓ |
| Active network monitoring by Direct Communicaitons' | ✗ | ✓ | ✓ |
| Network monitoring dashboard | ✗ | ✓ | ✓ |
| Monthly system health & diagnostics report | ✗ | ✓ | ✓ |
| Annual proactive maintenance inspections on-site | ✗ | ✓ | ✓ |
Rental
Offering all levels of two-way rental, if you require a handful of portables for a one-off event, or regular shutdown operations, we can meet your needs.
If you require a small-scale temporary repeater, a semi-permanent skid, or fully mobile trailer compatible with your current system, we can provide it.
Leasing options are also available for complete systems, paired with a system management package — we do the work for you.
